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Future Forum: Call to replace transactional with relational

A forthcoming report by the Demos think-tank advocates moving from ‘transactional’ to ‘relational’ public services.

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By Martin Ford | 29 September 2021

A forthcoming report by the Demos think-tank advocates moving from ‘transactional' to ‘relational' public services.

Presenting an exclusive preview at The MJ's Future Forum event, Demos chief executive Polly Mackenzie said the most important elements were participation, openness and continuity.

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Martin Ford

Popular articles by Martin Ford

  1. Rise in sustainability and governance weaknesses
  2. Call for 'cross-government plan for childhood'
  3. Ombudsman takes councils to task over leaks
  4. Manchester announces interim chief
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