The latest articles written by Mark Fletcher-Brown

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Mark Fletcher-Brown is a former communications consultant

Public sector workers are constantly being asked to go above and beyond as councils seek to do mo...

In times gone by, some councils sought to hit back at negative local media coverage by publishing...

Mark Fletcher-Brown says that councils need to engage with local people to maintain credibility.

Local authorities have become good at apologising and claiming they will learn from their mistake...

The ongoing decimation of public sector jobs is having a devastating effect. Mark Fletcher-Brown ...

Often it is not the reality that worries people during change but the uncertainty, says Mark Flet...

Mark-Fletcher Brown looks at how the impact of leadership is measured.

Customers always want to be happy says Mark Fletcher-Brown.

Mark Fletcher-Brown considers how well-chosen words can increase discretionary effort and transfo...