FINANCE

Happiness is an aim worth pursuing

Customers always want to be happy says Mark Fletcher-Brown.

By Mark Fletcher-Brown | 28 February 2012

Many councils will have a transformation strategy in place at this time.

Maybe some will have a transformation board with many people undertaking projects to reduce costs and increase productivity.

Popular articles by Mark Fletcher-Brown

  1. Rising to the crisis management challenge
  2. Making a statement: why you shouldn't dodge interviews
  3. Listen well and speak frankly
  4. Start in the middle

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Popular articles by Mark Fletcher-Brown

  1. Rising to the crisis management challenge
  2. Making a statement: why you shouldn't dodge interviews
  3. Listen well and speak frankly
  4. Start in the middle
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