LOCAL GOVERNMENT OMBUDSMAN

Councils 'struggling to cope' with complaints

A lack of resources is preventing local authorities from putting things right following complaints, according to the Local Government and Social Care Ombudsman.

Amerdeep Somal © Local Government and Social Care Ombudsman

A lack of resources is preventing local authorities from putting things right following complaints, according to the Local Government and Social Care Ombudsman.

The watchdog's annual review, published today, found more than one in five remedies (21%) by councils was being implemented later than agreed and 60% of authorities told to carry out a remedy have at least one late compliance registered against them.

Martin Ford

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