Local-government-ombudsman - Page 1

By Michael Burton | 05 December 2018

Like all complainants, the Local Government Ombudsman is both a nuisance and an asset, but his latest message is clear, says Michael Burton: Don't lose the focus on the frontline.

FINANCE

Don't dump the rule book under pressure, LGO warns councils

By Chris Mahony | 04 December 2018

Councils have been warned not to let budget squeezes and disruption caused by change programmes t...

COMMUNICATIONS

The power of perceptions

31 October 2018

Managing perceptions and changing behaviour are set to become critical for councils – and Mark Fl...

LOCAL GOVERNMENT OMBUDSMAN

The sector's critical friend

By Martin Ford | 24 October 2018

Martin Ford talks to Mike King about his ombudsman responsibilities and the challenge facing loca...

WHITEHALL

Complaints increase while satisfaction drops

By Mark Conrad | 25 July 2018

Complaints to the ombudsman have increased by 3.5% while Smith Square data has revealed the lowes...

CHILDREN'S SERVICES

Ombudsman tells councils to avoid support plan delays

By Mike Yuille | 02 May 2018

The Local Government and Social Care Ombudsman has told councils they must avoid unnecessary dela...

CHILD ABUSE

Rotherham apologises for misleading whistle-blower

By Mark Conrad | 23 April 2018

Rotherham MBC has issued a formal apology to child sexual abuse whistle-blower Jayne Senior after...

BUSINESS

Praise councils for good work, says ombudsman

By Hiba Mahamadi | 26 February 2018

Local authorities should be commended when they act upon ombudsman recommendations instead of jus...

WASTE

Latest Ombudsman's report reignites the outsourcing debate

06 September 2017

The Local Government and Social Care Ombudsman’s recent report, Lifting the lid on bin complaints...

FINANCE

Counties and districts clash over DFG spend

By Dan Peters | 06 September 2017

Furious rows have been erupting around the country with counties and districts clashing over whic...

BUSINESS

Outsourcing blamed for bin complaints increase

By Laura Sharman | 23 August 2017

The outsourcing of waste collections by councils in England has led to an increase in the number ...

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