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Don't dump the rule book under pressure, LGO warns councils

Councils have been warned not to let budget squeezes and disruption caused by change programmes to land them in trouble with the Ombudsman.

Councils have been warned not to let budget squeezes and disruption caused by change programmes to land them in trouble with the Ombudsman.

In a new report the Local Government and Social Care Ombudsman Michael King has told councils not to ‘throw out the rule book' because of a lack of staff ‘when redesigning services in the face of budget and resource pressures.'

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