DIGITAL

The state of information sharing in public services

As the Centre for Excellence in Information Sharing prepares to produce a major report, Nathaniel Aust calls for views on the current state of information sharing.

If you work in delivering public services, the chances are you will share information on a daily basis. It's a fundamental action that underpins the way the world works. The need to share may be a constant, but the importance of the information in question, and the way it is shared can vary greatly from organisation to organisation.

From sharing email contacts for a partnership communication campaign to sharing intelligence between the police and social services to support a vulnerable family, the potential outcomes are poles apart – but both examples highlight not just the need for information to be shared, but that the way it is done and its timeliness can be critical.

Implementing successful sharing is by no means a one-size-fits-all solution and it is affected by factors other than the perceived technological issues of a new database or compliance with the laws that govern data protection. At the Centre of Excellence for Information Sharing (the Centre) our work has been to identify and better understand the cultural aspects that play a major role in the way that people choose to share or not share information.

We work with local places and central government departments to investigate, challenge and overcome cultural barriers to information sharing to help public service reform. Many of the influencing factors that we work with focus around a set of core themes:

  • Leadership - having strong leadership to ensure that work is kept on track and in line with key objectives;
  • Vision and collaboration - understanding the key vision for a project and enabling effective collaborative working between partners;
  • Risk management - identifying and managing the risks, both internal and external, related to information sharing;
  • Citizen engagement - working to engage the local population in the key decisions around information sharing;
  • Partnership working - developing and maintaining understanding and trust between all partners and stakeholders;
  • Professional development - building the confidence and capability of practioners to handle and share information.

Have your say
Knowing what cultural and people factors are affecting the way the public, private and independent sectors share information is at the very heart of the work of the Centre, so we are running a survey to ascertain the current views across all public services about information sharing. 

With your help, we will be producing the first annual report on information sharing: State of the Nation. This will give a detailed picture of the information sharing opportunities and challenges that are currently impacting on you. It will also allow us to target our help and inform how we better support public service improvement and reform through improved information sharing.

We need readers of The MJ to visit www.surveymonkey.co.uk/r/infoshareuk, take the survey and give us your views on how information sharing can be improved and what resources and support you and your organisation would benefit from.

Nathaniel Aust is dissemination coordinator at the Centre of Excellence for Information Sharing

DIGITAL

A bird's eye view of rough sleeping

By Becky Rice | 03 April 2025

A new tool brings together data to provide a more sophisticated analysis of both London’s rough sleeping patterns and individual journeys through support ser...

DIGITAL

People, purpose and power for a new era

By Rebecca Murphy | 03 April 2025

New partnership approaches are needed to tackle the challenges at the heart of local government, say Alison McKenzie-Folan and Rebecca Murphy

DIGITAL

Taking a test, learn and grow approach in Camden

By Jess McGregor | 03 April 2025

Jess McGregor says that as Camden LBC tests its neighbourhoods approach to empowering people, it has focused on nurturing five key changes, including a shift...

DIGITAL

The opportunity of a generation

By David Maguire | 02 April 2025

David Maguire considers how a region as diverse as Norfolk and Suffolk can build the economic and skills base it needs to thrive.