As I come to the end of my seven-year term of office I am in reflective mood. At the end of the 2015-16 business year, the Local Government Ombudsman (LGO) demonstrated a 31% increase in productivity against a 37% reduction in expenditure since 2010 with better casework completion rates all round.

Our figures now show we complete 80% of cases within 13 weeks and 96% customer satisfaction with our service when we uphold.