FINANCE

Ombudsman: Care system failing to deliver

Funding problems rather than individual errors explain a ‘relentless rise’ in the proportion of social care complaints upheld by the local government ombudsman, the watchdog has said.

Funding problems rather than individual errors explain a ‘relentless rise' in the proportion of social care complaints upheld by the local government ombudsman, the watchdog has said.

Publishing his annual review of social care complaints today, the local government and social care ombudsman, Michael King, said his team found fault in 72% of complaints investigated last year - up from 69% the previous year.

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