OMBUDSMAN

Ombudsman makes 12% more service improvement recommendations

Increasing systemic problems identified in residents’ complaints has led to the Local Government Ombudsman making more wider service improvement recommendations to councils than ever before.

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By Dan Peters | 28 July 2020

Increasing systemic problems identified in residents' complaints has led to the Local Government Ombudsman making more wider service improvement recommendations to councils than ever before.

The Ombudsman made 12% more service improvement recommendations in 2019/20, this week's annual review of local government complaints revealed.

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Dan Peters

Popular articles by Dan Peters

  1. Deal reached after mayor launched legal case against own council
  2. Councils could get powers to suspend members
  3. CCN backs reorganisation
  4. Pennycook: Compulsory purchase to be made 'faster and more efficient'
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