The HR term for being able to cope with setbacks, disappointments and failures is ‘resilience'. In today's public sector, individual and organisational resilience is highly valued.

Managers and professionals are expected to bounce back if they are unsuccessful in applying for promotion or do not get the job they really wanted when the organisation went through a restructuring, for example. Organisations and teams are expected to bounce back after a damming inspection report or when they are placed in special measures.