HOUSING

Birmingham complaints handling 'fundamentally flawed'

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed’ complaints procedures by the housing ombudsman.

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By Martin Ford | 17 January 2023

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed' complaints procedures by the housing ombudsman.

The watchdog used its powers to conduct a further investigation following a finding of maladministration in a case relating to housing repairs.

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Martin Ford

Popular articles by Martin Ford

  1. Goodbye to all that
  2. GLA developer stuggles with £300m debt
  3. Mansfield names next chief executive
  4. EXCLUSIVE: Public back council funding hike
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