HOUSING

Birmingham complaints handling 'fundamentally flawed'

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed’ complaints procedures by the housing ombudsman.

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By Martin Ford | 17 January 2023

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed' complaints procedures by the housing ombudsman.

The watchdog used its powers to conduct a further investigation following a finding of maladministration in a case relating to housing repairs.

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Martin Ford

Popular articles by Martin Ford

  1. Government will 'not hesitate' to intervene in planning
  2. MPs sound alarm on SEND deficits
  3. Children's social care faces 'biggest overhaul in a generation'
  4. London borough appoints chief
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