HOUSING

Birmingham complaints handling 'fundamentally flawed'

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed’ complaints procedures by the housing ombudsman.

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By Martin Ford | 17 January 2023

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed' complaints procedures by the housing ombudsman.

The watchdog used its powers to conduct a further investigation following a finding of maladministration in a case relating to housing repairs.

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Martin Ford

Popular articles by Martin Ford

  1. Council chief to retire after 20 years in role
  2. Renters' Rights Bill to extend homelessness prevention duty
  3. Redbridge's interim chief to retire
  4. Peering beyond the Budget
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