OMBUDSMAN

Council must 'urgently' improve complaints handling

A council has been told to ‘urgently’ improve its handling of complaints from the public.

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By Martin Ford | 14 September 2022

A council has been told to ‘urgently' improve its handling of complaints from the public.

The Local Government Ombudsman's annual review said Staffordshire CC had ‘fallen below the standards we expect'.

Martin Ford

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Martin Ford

Popular articles by Martin Ford

  1. Rise in sustainability and governance weaknesses
  2. Call for 'cross-government plan for childhood'
  3. Ombudsman takes councils to task over leaks
  4. Manchester announces interim chief
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