Ombudsman

By Martin Ford | 17 January 2023

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed’ complaints proced...

ADULT SOCIAL CARE

Warning over 15-minute social care calls

By Martin Ford | 05 January 2023

Councils could be infringing social care recipients’ human rights, the sector's ombudsman has war...

HOUSING

Gove demands answers after maladministration findings

By Dan Peters | 03 January 2023

Michael Gove has demanded answers and action from Lambeth LBC and Birmingham City Council after t...

Ombudsman in fresh call for further powers

By Martin Ford | 15 December 2022

The Local Government and Social Care Ombudsman has said ‘injustices’ are going ‘unremedied’ due t...

LEGISLATION

Councils named and shamed by Housing Ombudsman

By Dan Peters | 13 December 2022

Some 19 councils have been named for being among the landlords with the highest proportion of hou...

HOUSING

Ombudsman's call for 'zero-tolerance' to damp and mould

By William Eichler | 05 December 2022

Social landlords should take a ‘zero-tolerance approach’ to damp and mould, the Housing Ombudsman...

ADULT SOCIAL CARE

Complaints matter more than ever

By Michael King | 26 October 2022

Local Government Ombudsman Michael King says that, while he is sympathetic to councils facing tou...

FINANCE

Cost of care driving complaints

By Martin Ford | 11 October 2022

Cost pressures are increasingly being cited in complaints about adult care services, a sector wat...

OMBUDSMAN

Council must 'urgently' improve complaints handling

By Martin Ford | 14 September 2022

A council has been told to ‘urgently’ improve its handling of complaints from the public.

OMBUDSMAN

Shropshire warned over slow Ombudsman response

By Mark Conrad | 26 August 2022

England’s local government’s ombudsman has warned Shropshire Council over slow response times to ...

Head of Community Cohesion

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Brighton & Hove City Council

Principal Planning Officer

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Fenland District Council

Strategic Commissioning & Systems Development Lead

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Royal Borough of Greenwich