Ombudsman

By Laura Sharman | 28 July 2021

The local government ombudsman has warned about the erosion to the way complaints are being handl...

SOCIAL CARE

Council criticised for increasing care admin costs 200%

By William Eichler | 15 July 2021

The London Borough of Bexley has agreed to revise its social care charging policy after the admin...

Bristol apologises for 'distress' caused by mishandling of complaints

By William Eichler | 26 May 2021

Bristol City Council has apologised after being criticised for failing to provide evidence it had...

LEGAL

Councils must meet their SEND legal duties

By Catriona Moore | 20 May 2021

No matter how tight budgets are, councils still need to be held to account for how they are disch...

EDUCATION

County to review its SEN services following ombudsman investigation

By Laura Sharman | 20 May 2021

Hampshire County Council has agreed to reviews its SEN services following an investigation by the...

CHILDREN'S SERVICES

Ombudsman warns over council buck-passing

By Martin Ford | 27 January 2021

Councils have been warned against ‘passing the buck’ in cross-border child protection cases by th...

OMBUDSMAN

New guidance to help councils scrutinise services for children in care

By Laura Sharman | 10 December 2020

Councils have been urged to review their services for looked after children after a report highli...

SOCIAL CARE

Ombudsman calls for 'level playing field'

By Martin Ford | 15 September 2020

‘Weak’ social care providers are avoiding public accountability, the local government ombudsman h...

HOUSING

Complaint handling: a code for positive change

By Richard Blakeway | 10 August 2020

The Housing Ombudsman Service has produced a new complaint handling code setting clear expectatio...

OMBUDSMAN

Ombudsman makes 12% more service improvement recommendations

By Dan Peters | 28 July 2020

Increasing systemic problems identified in residents’ complaints has led to the Local Government ...

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Royal Borough of Greenwich