Local-government-ombudsman - Page 3

By Dan Peters | 22 December 2016

Vulnerable people are falling through the cracks of a fragmented health and social care system, t...

SCRUTINY

Ombudsmen welcome complaints system reform

By Sam Clayden | 05 December 2016

Ombudsmen have welcomed the Government’s proposed reforms to the ‘complex and fragmented’ complai...

LOCAL GOVERNMENT OMBUDSMAN

Lessons from the Ombudsman

By Dr Jane Martin | 29 November 2016

As she steps down after seven years as Local Government Ombudsman, Dr Jane Martin reflects on the...

FINANCE

Home care complaints see 25% increase

10 November 2016

Complaints about the quality of home care in England have increased by 25% in the past year, new ...

LOCAL GOVERNMENT OMBUDSMAN

Councils take action after ombudsman criticism

By Laura Sharman | 25 August 2016

Two west London councils failed to work together effectively to support a woman at risk of domest...

LOCAL GOVERNMENT ASSOCIATION

Rise in upheld ombudsman complaints

By Jamie Hailstone | 28 July 2016

The proportion of complaints upheld by the Local Government Ombudsman has risen by 5%, according ...

SOCIAL CARE

Neglect finding upheld

29 June 2016

The Local Government Ombudsman has issued a finding of ‘neglect – partially substantiated’ agains...

PLANNING

Ombudsman probe uncovers backlog

By Laura Sharman | 07 June 2016

An investigation by the Local Government Ombudsman (LGO) has uncovered a backlog of 1,500 open en...

FINANCE

Districts call for funding after grant criticisms

By Laura Sharman | 18 March 2016

District councils have called for the funding for Disabled Facilities Grants to be given to them ...

CHIEF EXECUTIVES

Councils need to 'make it easy' to complain

By MJ reporter | 26 February 2016

The Local Government Ombudsman has said councils need to make it easy to raise concerns after a s...

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