The Housing Ombudsman has called for ‘radical improvements’ to be made at Lambeth LBC, following five findings of severe maladministration.
The watchdog claimed the council was ‘disrespectful’ and ‘lacked empathy for the impact of its service failures’.The cases involved the council’s response to a complaint of mould in a house with a child who suffered from allergies to damp and mould and a boiler repair that took months.
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