Gillian Guy

  • Time for long-term thinking

    14 June 2017

    Gillian Guy looks at recent research on the wider impact of mental health conditions, and highlights the importance of local authorities and the third sector working together to tackle the challenges presented.

  • Learning from complaints

    15 June 2016

    Gillian Guy explains how research into complaints sent to council Twitter accounts gives local government much to learn about feedback and staff behaviour

  • Meeting community expectations

    19 January 2016

    Gillian Guy explains how councils can be more proactive in simplifying their communication processes to enable citizens to engage more fully in the local decision-making process